
The discipline of counselling involves the application of psychological theories and recognised communication skills to help clients work through stressful situations, emotional upset, or difficult decisions. Counselling is a professional relationship between a trained counsellor and a client, and it requires an eventual closure and termination. Counsellors are committed to providing ethical, culturally inclusive services that benefit and protect their clients. Counselling can be delivered through face-to-face dialogue, group work, telephone, email, or written materials. It is a non-clinical intervention, differing from psychiatry, and is often considered the heart of guidance services in schools.
| Characteristics | Values |
|---|---|
| Application of psychological theories | Patience |
| Recognized communication skills | Empathy |
| Professional relationship | Active listening |
| Ethical | Trust |
| Culturally inclusive | Individuality |
| Non-clinical intervention | Collaboration |
| Face-to-face dialogue | Problem-solving |
| Group work | |
| Telephone or email |
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What You'll Learn
- Counsellors are committed to ethical, culturally inclusive practice, prioritising client individuality
- Counselling is a professional relationship that requires eventual closure and termination
- Counselling can be delivered through face-to-face dialogue, group work, telephone, email, or written materials
- Counsellors help clients make important and emotional decisions, addressing feelings and actions
- Counselling is a planned and structured dialogue, requiring patience and collaboration

Counsellors are committed to ethical, culturally inclusive practice, prioritising client individuality
Counselling is a discipline allied to psychology, and counsellors are professionals who are committed to ethical and culturally inclusive practices. They strive to meet the client where they are, seeing challenges from the client's perspective and prioritising their individuality. This commitment is embodied in the ACA Code of Ethics, which ensures that every person who seeks counselling receives a service that benefits and protects them.
Counsellors are trained to apply psychological theories and recognised communication skills to their practice. They help clients identify the sources of their concerns and work collaboratively with them to find appropriate counselling approaches to deal with their problems. Counsellors do not 'fix' clients; instead, they guide them through life stages, helping them to make important and sometimes emotional decisions.
The counselling process often involves stages such as building rapport, relationship building, problem assessment, goal setting, intervention, and evaluation. It requires patience, as things may need to get worse before they get better. Counsellors must be consistent in their words, feelings, and actions, and they must listen openly without judgment. They should pay attention to non-verbal communication to identify the client's emotional state and address any cultural considerations.
By prioritising client individuality, counsellors tailor interventions to meet unique needs, promote personal growth, and help clients achieve their therapeutic goals and enhance their overall well-being. This may include assisting with physical, emotional, and mental health issues, as well as resolving crises and reducing feelings of distress. Ultimately, successful counselling can change how a client thinks, feels, and behaves regarding an upsetting experience or situation.
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Counselling is a professional relationship that requires eventual closure and termination
The scope of counselling is wide, and it involves the application of psychological theories and recognised communication skills. Counsellors are committed to providing ethical and culturally inclusive services that benefit and protect their clients. They strive to meet clients where they are, considering their unique culture and experiences to understand their challenges from their perspective.
Termination in counselling is a delicate process that requires careful consideration. It is natural for both clients and counsellors to experience a range of emotions, including grief and loss, during this transition. Counsellors invest significant time, energy, and dedication into building a warm connection with their clients, and as a result, they may also have their own emotional reactions to the termination. These emotions can be intensified if the counsellor's personal experience aligns with that of the client or if the termination is abrupt.
To ensure a healthy closure, counsellors should proactively address termination with their clients. This includes preparing the client, reviewing progress, and consolidating gains to ensure they are equipped for the future. Encouraging clients to reflect on their successes and discuss potential future challenges helps them maintain wellbeing and apply what they have learned beyond therapy.
Effective termination can empower clients to integrate their experiences and confidently face the next chapter of their lives. It can also model healthy boundaries and provide a sense of closure for both parties. Counsellors should also prioritise processing their own emotions around termination, as this can impact their professional performance and efficacy.
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Counselling can be delivered through face-to-face dialogue, group work, telephone, email, or written materials
Counselling is a relationship characterised by the application of psychological theories and a set of recognised communication skills. It is a non-clinical intervention that does not deal with clinical cases such as mental illness. Counselling can be delivered through various mediums, including face-to-face dialogue, group work, telephone, email, or written materials.
Face-to-face dialogue between a counsellor and a client is a traditional and effective way of conducting counselling. It allows for the building of rapport, empathy, and trust, which are essential for a successful counselling relationship. Face-to-face counselling can take place in various settings, such as private practices, schools, or workplaces, and is often a preferred method when dealing with sensitive or complex issues.
Group counselling, also known as group therapy, involves a counsellor facilitating a session with multiple individuals facing similar challenges or sharing a common goal. This approach can foster a sense of community and provide support and different perspectives from peers. Group counselling is often used in conjunction with individual counselling and can be particularly effective for those struggling with social isolation or seeking to improve their interpersonal skills.
Telephone counselling offers a convenient and accessible alternative to in-person sessions. It can be beneficial for individuals who may have difficulty attending face-to-face meetings due to geographical constraints, physical disabilities, or time constraints. Telephone counselling can provide immediate support and is often used in crisis or helpline situations, where individuals may need urgent assistance or someone to talk to.
Email counselling, or written correspondence, provides a different level of anonymity and flexibility. It allows individuals to express their thoughts and emotions without the immediate pressure of a real-time conversation. Email counselling can be particularly useful for those who prefer to take their time in articulating their thoughts or who may feel too anxious or uncomfortable with verbal communication.
Written materials, such as self-help books, workbooks, or therapeutic worksheets, can also be a form of counselling. These materials often provide structured guidance, exercises, or frameworks to help individuals work through their challenges at their own pace. Written materials may be used as a standalone tool or in conjunction with other forms of counselling to reinforce learning and self-reflection.
In conclusion, counselling can be effectively delivered through various mediums to suit the diverse needs and preferences of clients. Each method has its advantages and is often used in conjunction with one another to provide a comprehensive and accessible approach to supporting individuals' mental health and well-being.
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Counsellors help clients make important and emotional decisions, addressing feelings and actions
Counselling is a profession that involves dedicated time set aside to help clients explore difficulties, stressful situations, or emotional upsets they are facing. The counsellor does not fix the client; instead, the counsellor and client work together to identify the source of the client's concerns or difficulties and find counselling approaches to help deal with the problems. Counselling is a professional relationship characterised by the application of one or more psychological theories and a recognised set of communication skills.
Counselling can be delivered through face-to-face dialogue, group work, telephone or email, or other written materials. The process typically involves stages such as building rapport, assessment, goal setting, intervention, and evaluation. Effective counselling requires a strong therapist-client relationship, focusing on empathy, active listening, and trust. The counsellor must embody consistency in their words, feelings, and actions. They must also be committed to ensuring that every person who seeks counselling receives ethical, culturally inclusive service that benefits and protects every client.
To build and maintain the relationship with the client, counsellors should introduce themselves clearly and warmly, address the client by the name they are comfortable with, and engage in relaxed social conversation to reduce anxiety. They should pay attention to non-verbal communication to identify the client's emotional state and use open questions to encourage the client to explain their reasons for seeking counselling.
Through this process, counsellors help clients make important and emotional decisions, addressing feelings and actions. Counselling typically helps bring about change in how a client thinks, feels, and behaves regarding an upsetting experience or situation. The counsellor supports clients in resolving crises, reducing feelings of distress, and improving their sense of wellbeing.
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Counselling is a planned and structured dialogue, requiring patience and collaboration
Counselling is a structured dialogue that requires patience and collaboration. It is a professional relationship characterised by the application of psychological theories and recognised communication skills. Counselling is a non-clinical intervention that helps individuals facing stressful situations, emotional upset, or difficult decisions. It is not to be confused with psychiatry. Counselling can be delivered through face-to-face dialogue, group work, telephone, email, or other written materials.
The process of counselling typically involves stages such as building rapport, relationship building, assessment, problem assessment, goal setting, intervention, and evaluation. Counsellors help clients make important and emotional decisions by guiding them through a stage of life where reassessments or decisions need to be made. This often involves exploring the challenges a client faces and assisting them in resolving developmental and situational difficulties.
Effective counselling requires a strong therapist-client relationship, focusing on empathy, active listening, and trust. Counsellors must embody congruence, where their words, feelings, and actions are consistent. They must also be committed to providing ethical and culturally inclusive services that benefit and protect their clients. This includes considering the unique culture and experiences of the individual to understand their challenges from their perspective.
The counselling process requires patience from both the counsellor and the client, as there is rarely a quick fix, and things may need to get worse before they get better. It is a collaborative process, where the counsellor and client work together to identify the source of concerns and find appropriate counselling approaches to deal with the problems. Counselling is a planned dialogue that helps bring about change in the client's thoughts, feelings, and behaviours regarding upsetting experiences or situations.
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Frequently asked questions
Counselling is a professional relationship that involves the application of psychological theories and recognised communication skills to help clients with stressful situations or emotional upset. It is a non-clinical intervention and does not deal with clinical cases such as mental illness.
The counselling process typically involves stages such as building rapport, assessment, goal setting, intervention and evaluation. It requires patience and is a collaborative effort, with both parties working together to identify the source of the client's concerns and find appropriate approaches to help deal with their problems.
A counsellor is a trained and qualified professional who helps clients make important and emotional decisions in their lives. They embody congruence, where their words, feelings and actions are consistent. Counsellors strive to listen openly and without judgement, and work to build and maintain a strong relationship with their clients.
Counselling is a broad discipline that can be applied to various contexts, including personal and professional situations. Disciplinary counselling specifically refers to a meeting between a supervisor and an employee to address a specific workplace incident, performance appraisal, or overall conduct and performance. It is often a necessary step preceding disciplinary action and aims to provide constructive feedback to correct problems.

























