
Public diplomacy is a concept that refers to a state's strategy to communicate directly with foreign citizens and institutions in other societies. It is a global mechanism through which nations foster mutual trust and productive relationships, strengthening ties and promoting cooperation. Public diplomacy is distinct from standard diplomacy, which involves communication between government leaders, as it focuses on a country's relationship with foreign publics and is often deliberately reactive. It is a professional field in itself, with dedicated governmental organisations that launch campaigns and develop efforts to provide international media with an image of the country's policy and target certain audiences.
| Characteristics | Values |
|---|---|
| Beyond traditional diplomacy | International relations |
| Cultivation of public opinion in other countries | Intercultural communication |
| Interaction of private groups and interests | Communication |
| Reporting of foreign affairs and its impact on policy | Propaganda vs counter-propaganda |
| Open exchange of ideas and information | Hard Power vs Soft Power |
| Influence of public attitudes on foreign policy | Public diplomacy and cultural diplomacy |
| National and international broadcasting | |
| News management at home and abroad | |
| Educational and cultural exchanges | |
| Psychological operations | |
| News-based for domestic audiences | |
| Public diplomacy for overseas audiences |
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What You'll Learn

Public diplomacy and soft power
Public diplomacy is a form of international relations that goes beyond traditional diplomacy. It involves the cultivation of public opinion in foreign countries, the interaction of private groups and interests across borders, the reporting of foreign affairs and its impact on policy, and the processes of intercultural communication. Public diplomacy is an open exchange of ideas and information, which is integral to democratic societies.
Public diplomacy is a key element of soft power. Soft power is the ability to get others to do what you want without the use of threats or rewards, and public diplomacy is a tool to achieve this. It involves the dissemination of credible information through all available media, particularly broadcasting, to both domestic and overseas audiences. It also includes educational and cultural exchanges, which are important for establishing and maintaining credibility and mutual trust.
Public diplomacy practitioners interact with a wide range of people in the country where they are posted, including influential individuals, journalists, academics, and other leaders in society who help shape public opinion. They aim to strengthen their country's reputation and recognizability, as well as promote their values and initiatives in the international environment.
The rise of public diplomacy can be seen as an upgraded version of cultural diplomacy, with the emergence of digital diplomacy and the use of social media platforms by diplomats (twiplomacy). This shift towards a network model of diplomacy involves engaging with a larger number of players in host countries and adapting to new ways of managing relations between states.
Public diplomacy is a powerful tool for shaping a country's image and brand on the global stage, and it plays a crucial role in influencing public opinion and government decision-making processes.
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Public diplomacy vs cultural diplomacy
Public diplomacy is a form of international relations that involves cultivating public opinion in other countries, the interaction of private groups and interests in one country with those of another, the reporting of foreign affairs, communication between diplomats and foreign correspondents, and the processes of intercultural communication. It is a soft power tool that involves the exchange of ideas and information to increase mutual understanding and trust. Public diplomacy deals with the influence of public attitudes on the formation and execution of foreign policies.
Cultural diplomacy is a type of soft power that includes the exchange of ideas, information, art, language, and other aspects of culture among nations and their peoples. The purpose is to foster mutual understanding and build broad support for economic and political objectives. It is a component of public diplomacy that helps to amplify and advertise a country's society and culture to the world. Cultural diplomacy includes both high culture (literature, art, and education) and popular culture, which governments seek to showcase to foreign audiences. It can also be used as an instrument of political warfare and to achieve traditional goals of war.
While public diplomacy focuses on influencing foreign public opinion and achieving specific policy objectives, cultural diplomacy is about revealing the "soul" of a nation and creating influence through the exchange of cultural values and practices. Public diplomacy targets primarily foreign audiences and the international community, while cultural diplomacy has a broader target audience, including domestic and foreign publics, as well as foreign governments.
In the US and Denmark, cultural diplomacy is considered a branch of public diplomacy, while in the UK, cultural diplomacy is viewed as a broader field. In Vietnam, cultural diplomacy is considered one of the three pillars of the country's comprehensive diplomacy and has been successfully deployed to enhance national status and develop foreign relations.
In conclusion, public diplomacy and cultural diplomacy are interconnected but distinct concepts. Public diplomacy is a broader field that encompasses cultural diplomacy as one of its tools to influence foreign public opinion and shape international relations. Cultural diplomacy, on the other hand, focuses specifically on the exchange of cultural values, practices, and ideas to foster mutual understanding and create influence. Both play important roles in advancing national security objectives and shaping a country's image and relations with the world.
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Public diplomacy for overseas audiences
Public diplomacy is a form of international relations that involves cultivating public opinion in foreign countries and interacting with private groups and interests abroad. It is distinct from traditional diplomacy in that it goes beyond government elites who decide policy, instead focusing on the general public in the foreign country. This includes influential people, journalists, academics, and other societal leaders who help shape public opinion.
Public diplomacy practitioners must be able to adapt to different cultures and contexts, and navigate the complex dynamics of international relations. They must also be mindful of the impact of images and the role of trust in their efforts to shape public opinion abroad.
The rise of public diplomacy reflects a broader shift from a hierarchical "club" model of diplomacy to a flatter, more horizontal "network" model. This new model involves engaging with a larger number of players in host countries and leveraging communication technologies to influence foreign audiences.
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Propaganda vs counter-propaganda
Propaganda and counter-propaganda are two sides of the same coin, with the former being a deliberate attempt to shape perceptions and manipulate behaviour to achieve a desired response, and the latter being a reaction to refute the disinformation and propaganda.
Propaganda is a form of communication that is often used to benefit the source, and it is a key element of soft power. It is a controlled message targeted at a specific audience to influence their opinions and behaviours. In the context of public diplomacy, propaganda can be used to cultivate public opinion in other countries and promote mutual understanding and interests.
Counter-propaganda, on the other hand, aims to expose the original propaganda message as false and to instruct the target audience to act or think in a manner that counters the propaganda. It relies on factual messages and is a reactionary effort. For example, during the Cold War, the United States used truth-based counter-propaganda to refute false statements made by the Soviet Union, which discredited their messages.
Public diplomacy, as defined by Prof. Philip M. Taylor, deals with the influence of public attitudes on the formation and execution of foreign policies. It is an inherent characteristic of democratic societies and involves the open exchange of ideas and information. It is a form of soft power that includes long-term cultural and educational exchanges, as well as short-term information dissemination through media and broadcasting.
In the modern era, public diplomacy has evolved with the emergence of digital diplomacy and Twiplomacy, where diplomats engage with a larger number of players in host countries through various platforms. This shift towards a "`network` model of diplomacy" has blurred the lines between national and international contexts, making it more challenging to define and implement effective public diplomacy strategies.
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Public diplomacy and the media
Public diplomacy has evolved with the changing nature of diplomacy and the rise of new media platforms. In the modern era, diplomats engage with a much larger number of players in host countries, moving away from the traditional "club" model of diplomacy towards a more horizontal "network" model. This shift has been influenced by the increasing influence of public opinion on government decision-making and the rise of democratic societies.
Public diplomacy practitioners interact with a wide range of individuals, including influential people, journalists, academics, and other societal leaders, to shape public opinion. They utilise various tools, such as educational and cultural exchanges, broadcasting, and news management, to disseminate information and engage with their target audiences.
The media plays a crucial role in public diplomacy. It serves as a platform for diplomats to reach overseas audiences and convey their country's image, policies, and initiatives. For example, the former Slovenian Foreign Minister emphasised the importance of ambassadors showcasing Slovenia's improved image through published articles in foreign media. This blend of public diplomacy and media engagement helps strengthen a country's reputation and recognition on the international stage.
Additionally, the rise of digital diplomacy and "Twiplomacy" has further emphasised the importance of the media in public diplomacy. Digital platforms provide new avenues for conveying information, engaging in negotiations, and interacting with global audiences. This utilisation of communication technology allows diplomats to connect directly with people from different age groups and political spectrums, fostering a more inclusive form of diplomacy.
However, the line between national and international media has become blurred, and diplomats must navigate the challenges of shaping public opinion in an increasingly interconnected world. The media landscape, with its focus on visual content and the rapid dissemination of information, also influences how public diplomacy is practised. As a result, public diplomacy strategies must consider the impact of images, the role of trust in relations, and the dynamic nature of the media environment.
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Frequently asked questions
Public diplomacy is a type of diplomacy that involves the cultivation of public opinion in foreign countries and the interaction of private groups and interests in one country with those of another. It is also concerned with the reporting of foreign affairs and its impact on policy, as well as communication between diplomats, foreign correspondents, and other communication professionals.
Public diplomacy is characterised by a wider dynamic of agency, time-sensitivity, greater technical orientation, and specialisation. It is also more adaptive and less bound by exceptionalism.
Traditional diplomacy operates under a "club" or "cabinet" model, which is highly hierarchical. Public diplomacy, on the other hand, operates under a "network" model, which is flatter and more horizontal, involving a larger number of players in host countries.




















