Jonah Patel
The Atlanta Journal-Constitution is a daily newspaper based in Atlanta, Georgia. It was formed in 2001 through the merger of The Atlanta Journal and The Atlanta Constitution, which had been operating as a single entity since 1982. The Atlanta Journal-Constitution has received several complaints about its customer service, including issues with delivery and subscriptions. There are also reviews that mention difficulties in reaching the customer support team and obtaining refunds for unsatisfactory services.
| Characteristics | Values |
|---|---|
| N/A | N/A |
Explore related products
What You'll Learn
Customer service issues
The Atlanta Journal-Constitution (AJC) is an American daily newspaper based in metropolitan Atlanta, Georgia. It was formed in 2001 through the merger of two newspapers, The Atlanta Journal and The Atlanta Constitution, which had shared a newsroom since 1982.
AJC has received several customer complaints regarding its customer service. One customer complained about not receiving their newspaper despite being charged for a year's subscription. They also mentioned that their calls went unanswered and their requests to speak to a manager were ignored.
Another customer reported similar issues with non-delivery of the newspaper and expressed frustration with the lack of response to their online trouble tickets. They also mentioned considering cancelling their subscription due to these issues.
In response to these complaints, AJC has apologized and acknowledged the need to improve its customer service. They have also requested customers' details, such as names, addresses, and phone numbers, to address specific concerns.
The customer service issues with AJC seem to revolve around delivery problems and a lack of timely response to customer inquiries and complaints. These issues have led to dissatisfaction among subscribers and potential cancellation of services.
To improve its customer service, AJC should focus on ensuring timely delivery of its publications and providing prompt and effective responses to customer inquiries and issues. This may include improving communication between customers and the relevant departments, such as customer care and management.
The US Constitution's Predecessor: What Came Before?
You may want to see also
Delivery problems
The Atlanta Journal-Constitution (AJC) is an American daily newspaper based in metropolitan Atlanta, Georgia. It was formed through the merger of The Atlanta Journal and The Atlanta Constitution in 1982, with the first edition of the merged paper being published in 2001.
There are several reviews online that mention delivery problems with the Atlanta Journal-Constitution. One review on GetHuman mentions that the customer has been trying to get the "Buyer's Edge" delivery. Another review on BBB mentions that the customer has been charged for a year's worth of papers but has never received any. The customer has been trying to resolve the issue for three months with no success, and the newspaper has refused to give a refund.
A response from the Atlanta Journal-Constitution on BBB mentions that they will look into the issue and ensure their customer service representatives are providing exceptional service. They also mention that they are sorry to lose the customer as a subscriber. Another response from the newspaper states that they will work to address the customer's concerns as quickly as possible.
It seems that delivery problems have been an issue for the Atlanta Journal-Constitution, with some customers not receiving their papers for extended periods. The newspaper has responded to these issues by apologizing and attempting to resolve them. However, in some cases, customers have chosen to cancel their subscriptions due to the problems.
The Constitution: Lost in Translation?
You may want to see also
Subscription cancellations
To cancel your subscription to The Atlanta Journal-Constitution, you can do so by phone or email.
Cancelling by Phone
You can call their customer service line at [phone number] to cancel your subscription. Their customer service representatives are typically available during standard business hours, Monday to Friday.
Cancelling by Email
Alternatively, you can send an email to [customer service email] to request a cancellation. Be sure to include your full name, contact information, and any relevant account details in your email.
Please note that if you subscribed through a third-party service, such as Apple iTunes or Google Play, you will need to manage your subscription through those platforms directly.
Once your cancellation is processed, you will lose access to subscriber-only content and benefits, including exclusive digital content and early access to certain features.
Lincoln's Civil War: Suspended Constitutional Guarantees
You may want to see also
Explore related products
Pulitzer Prize-winning contributors
The Atlanta Journal-Constitution (AJC) is an American daily newspaper based in metropolitan Atlanta, Georgia. It was formed in 2001 through a merger between The Atlanta Journal and The Atlanta Constitution, which had shared a newsroom since 1982.
The Atlanta Journal-Constitution has had several Pulitzer Prize-winning contributors over the years:
- Doug Marlette: Marlette won the Pulitzer Prize for Editorial Cartooning in 1988 for his work in The Atlanta Constitution.
- Mike Luckovich: Luckovich is a two-time Pulitzer Prize winner, having received the award in 1995 and 2006 for editorial cartooning.
- Cynthia Tucker: Tucker received the Pulitzer Prize for Commentary in 2007.
- Margaret Mitchell: Mitchell, a novelist, won the Pulitzer Prize for her novel "Gone with the Wind". She worked for the Journal from 1922 to 1926 and her work for the paper is believed to have contributed to her novel.
- Bill Dedman: Dedman received the Pulitzer Prize for Investigative Reporting in 1989 for his exposé on racial discrimination, "The Color of Money".
- Mike Toner: Toner was awarded the Pulitzer Prize for Explanatory Reporting in 1993 for his series "When Bugs Fight Back", which focused on organisms' resistance to antibiotics and pesticides.
Antifederalists' Constitution Influence: Their Greatest Achievements
You may want to see also
Merger with The Atlanta Journal
The Atlanta Journal-Constitution (AJC) is an American daily newspaper based in metropolitan Atlanta, Georgia. It was formed through the merger of two predecessor newspapers, The Atlanta Journal and The Atlanta Constitution.
The Atlanta Constitution was founded in 1868 by Carey Wentworth Styles, James Anderson, and future Atlanta mayor William Hemphill. In October 1876, the newspaper was renamed The Daily Constitution before settling on its final name, The Atlanta Constitution, in September 1881. During the 1880s, editor Henry W. Grady was a prominent spokesman for the "New South", advocating for industrial development and the establishment of Georgia Tech in Atlanta. Evan Howell's family owned The Atlanta Constitution from 1902 to 1950.
The Atlanta Journal was established in 1883 by E. F. Hoge, who sold the paper to Atlanta lawyer Hoke Smith in 1887. After the Journal supported presidential candidate Grover Cleveland in the 1892 election, Smith was appointed as Secretary of the Interior by the victorious Cleveland administration. The newspaper also employed Pulitzer Prize-winning novelist Margaret Mitchell from 1922 to 1926. Her research for a series of profiles on prominent Georgia Civil War generals for The Atlanta Journal's Sunday magazine is believed to have influenced her 1936 novel, Gone with the Wind.
In June 1950, Cox Enterprises purchased The Atlanta Constitution, bringing both newspapers under the same ownership and combining sales and administrative offices. To comply with Federal Communications Commission (FCC) "duopoly" regulations, some radio and television stations had to be shut down or sold. The merger also required significant adjustments to the newspapers' operations, and the newsrooms remained separate until 1982. Despite the merger, the two newspapers continued to be published independently, with minor variations in content, until 2001. During this period, they published a combined edition on weekends and holidays.
In November 2001, The Atlanta Journal and The Atlanta Constitution officially merged to produce a single daily morning paper, The Atlanta Journal-Constitution. This merger ended the separate publication of the morning Constitution and the afternoon Journal, which had declined in popularity with subscribers in the 1970s. The Atlanta Journal-Constitution is currently the flagship publication of Cox Enterprises, with its headquarters in the Atlanta suburb of Dunwoody, Georgia.
Florida's Constitutional Evolution: Versions Through Time
You may want to see also
Frequently asked questions
The Atlanta Journal Constitution (AJC) is an American daily newspaper based in metropolitan Atlanta, Georgia. It was formed in 2001 from the merger of The Atlanta Journal and The Atlanta Constitution.
Buyer's Edge is a service offered by the Atlanta Journal Constitution.
To contact Buyer's Edge, call them and provide any personal or account information they might need to identify you.
Reviews of the Atlanta Journal Constitution are mixed. While some customers complain about poor customer service and delivery, others have received apologies from the company for any inconvenience caused.
