
Public diplomacy is a government's attempt to communicate with citizens in other societies. It is a key mechanism for fostering mutual trust and productive relationships, and it has become crucial to building a secure global environment. In the modern era, public diplomacy has taken on a new dimension with the democratization of information and the rise of non-state actors. This has led to a blurring of lines between communication activities for domestic and foreign audiences. The influence of public opinion on government decision-making is increasing, and public diplomacy can be a powerful tool for shaping international perceptions of a nation. However, the question remains whether public diplomacy should be shared with the domestic public, especially in light of laws like the Smith-Mundt Act in the USA, which prohibits the domestic dissemination of information produced for foreign audiences.
| Characteristics | Values |
|---|---|
| Public diplomacy is a government-sponsored activity | Various government organizations are involved in public diplomacy |
| It involves communicating with foreign publics | To strengthen ties, build trust, and promote cooperation |
| It is a form of soft power | It uses shared values to engender cooperation |
| It is a two-way street | It involves listening and facilitating dialogue |
| It is a form of political advocacy | It is used to build support for immediate policy objectives |
| It is a way to discredit adversaries | It can be used to urge foreign publics to oppose leaders who do not align with the sender's strategic interests |
| It is a way to foster mutual understanding and support | It involves sharing values with domestic audiences |
| It is a way to improve a country's reputation and influence | It involves marketing and promoting a country's image and identity |
| It is a way to shape the communications environment | It involves conveying, verifying, and authenticating information |
| It is a way to influence public opinion | It is used to shape the policy environment in the "receiving" country |
| It is a way to facilitate international relations | It involves dealing with a wide range of non-governmental entities |
| It is a way to promote national interest and security | It involves understanding, informing, and influencing foreign audiences |
| It is a way to broaden dialogue | It involves engaging with foreign publics and institutions |
| It is subject to domestic political persuasion and democratic legitimization | It is influenced by public opinion and democratic processes |
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What You'll Learn

The role of public opinion in government decision-making
Public opinion has always influenced government decision-making, and its role is becoming increasingly significant. The Vietnam War is a classic example of this phenomenon. With the telecommunications revolution, decision-making about foreign policy is moving away from the government and into society. Foreign affairs are no longer the preserve of a few elites but are now influenced by regions, states, non-governmental organisations, businesses and other non-state actors.
Public diplomacy is a key mechanism through which nations foster mutual trust and productive relationships, and it has become crucial to building a secure global environment. It is the conduct of international relations by governments through public communications media and through dealings with a wide range of non-governmental entities. It is a government's attempt to communicate directly with foreign publics to convince them to support or tolerate its strategic objectives.
Public diplomacy is also used to discredit adversaries. Countries urge foreign publics to oppose leaders who do not share their strategic interests. This strategy attempts to encourage cooperation by pressuring foreign leaders who rely on popular support. However, public diplomacy campaigns are often received with scepticism, and leaders who are the targets of such campaigns can limit and distort outside information before it reaches the public.
Public diplomacy is distinct from nation branding, which involves promoting a country's image and identity. Public diplomacy focuses on building relationships through communication. Both practices complement each other in shaping international perceptions of a nation. For example, during the Cold War, the United States used public diplomacy to persuade European audiences that democratic government and capitalist enterprise were superior to Soviet alternatives.
In conclusion, the role of public opinion in government decision-making is becoming increasingly important, and public diplomacy is a crucial tool for shaping this opinion. However, it is just one of many factors that influence the complex process of government decision-making.
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The impact of new media and communication technology
The telecommunications revolution has meant that decision-making about foreign policy is no longer the preserve of a few elites but is now shared by regions, states, non-governmental organisations, businesses, and other non-state actors. This has led to a new type of public diplomacy, which is no longer state-centric but is instead composed of multiple actors and networks operating in a fluid global environment.
The democratization of information through new media and communication technology has greatly empowered non-state actors and elevated their role and legitimacy in international politics. For example, international broadcasting and the internet have allowed countries to communicate directly with foreign publics, bypassing traditional media outlets. This has resulted in a more diverse range of voices and perspectives being heard, which can lead to a more informed and engaged public.
However, the proliferation of sources and the amount of information available can also result in a public that is overwhelmed and confused by the multitude of messages. This can lead to a situation where it is difficult to discern what is true and real. In addition, the media often sensationalizes or slants stories to attract audiences in a competitive commercial battle for market share.
To address these issues, some have argued for a robust government public diplomacy program that organizes, conveys, verifies, and authenticates information about its country. This would provide the interested public, including opinion leaders, with a reliable source of information. At the same time, it is important to recognize that encouraging more conversations means less control over the message, and that public diplomacy must be a two-way street where differing views are presented and respected.
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Public diplomacy as a two-way street
Public diplomacy is a two-way street, and this is becoming increasingly important in the modern world. The rise of new media and communication technologies has democratized information, empowering non-state actors and elevating their role and legitimacy in international politics. This has resulted in a new public diplomacy that takes place in a system of mutually beneficial relations, no longer state-centric but rather composed of multiple actors and networks, operating in a fluid global environment.
Public diplomacy is a key mechanism through which nations foster mutual trust and productive relationships, and it has become crucial to building a secure global environment. Effective public diplomacy starts from the premise that dialogue, rather than a sales pitch, is often central to achieving the goals of foreign policy. It is a public and interactive dimension of diplomacy, involving a multitude of actors and networks. It is the conduct of international relations by governments through public communications media and through dealings with a wide range of non-governmental entities.
Public diplomacy includes all official efforts to convince targeted sectors of foreign opinion to support or tolerate a government's strategic objectives. It is a means to promote a country's national interest and security through understanding, informing, and influencing foreign publics. It is also about broadening the dialogue between a country's citizens and institutions and their counterparts abroad. For example, during the Cold War, the United States used public diplomacy to broadcast directly into the Warsaw Pact nations of Eastern Europe to dispel myths about the West.
In the modern era of interconnectedness and interdependence, the strict distinction between communication activities for domestic and foreign publics is almost impossible to maintain. Public diplomacy should be shared with the domestic public because it is an essential part of democratic legitimacy, and the influence of public opinion on government decision-making is steadily increasing. Furthermore, public diplomacy can be a powerful tool for countries to improve their reputation and influence globally, and this requires the support and understanding of domestic audiences.
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The distinction between public diplomacy and propaganda
Public diplomacy and propaganda are often used interchangeably, and many believe public diplomacy is a mere euphemism for propaganda. However, there are some key differences between the two.
Public diplomacy is a government-sponsored activity aimed at communicating directly with foreign publics to foster a better image of themselves in the world. It is a no-nonsense tool of foreign policy that can win the struggle for hearts and minds. It is a competitive marketing strategy for a country, ensuring the loyalty and satisfaction of its citizens and creating added value for its market brand. It involves building relationships through communication and sharing values with domestic audiences to foster understanding and support. During the Cold War, for example, the United States used public diplomacy to persuade European audiences that democratic governments and capitalist enterprises were superior to Soviet alternatives.
Propaganda, on the other hand, often involves misrepresenting the truth or deliberately lying to achieve credibility with its audiences. It achieves this credibility through sensationalism and falsification of facts. While public diplomacy also aims to achieve credibility, it does so by presenting facts and thoughtful argumentation.
Public diplomacy includes various strategies designed to facilitate rapid results, such as political advocacy, where foreign publics are encouraged to support or oppose the leaders of other states. It also includes branding or cultural communication, where the government tries to improve its image without seeking support for any immediate policy objective.
In conclusion, while there are some similarities between public diplomacy and propaganda, the key distinction lies in the means by which they achieve credibility and the long-term versus short-term goals they pursue. Public diplomacy strives for credibility through factual exposition and thoughtful argumentation, focusing on relationship-building and long-term image improvement. Propaganda, conversely, relies on sensationalism and misinformation to achieve its often short-term objectives.
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The importance of public diplomacy for smaller nations (e.g. Slovenia, Croatia)
Public diplomacy is a government-sponsored effort to communicate directly with foreign publics. It is a powerful tool for smaller nations like Slovenia and Croatia to strengthen their international reputation and influence.
Firstly, public diplomacy allows smaller nations to foster a positive image of themselves on the world stage. By promoting their unique identity, culture, and values, these nations can enhance their recognizability and build goodwill. For example, Slovenia has recognized the importance of public diplomacy in strengthening its reputation and making its values and initiatives known internationally.
Secondly, public diplomacy facilitates international cooperation and the achievement of strategic objectives. Smaller nations can use it to gain support for their policies and initiatives, fostering alliances and partnerships. This was evident in Kuwait's efforts to gain US support for an attack on Iraq in 1990, where public diplomacy helped reduce the threat of domestic backlash for US leaders.
Additionally, public diplomacy is crucial in an era of increasing global interconnectedness and the influence of public opinion. With the telecommunications revolution, foreign affairs is no longer solely in the hands of governments, but also involves regions, states, NGOs, and other non-state actors. Smaller nations can leverage public diplomacy to engage with diverse stakeholders and shape international perceptions.
Moreover, public diplomacy helps smaller nations dispel myths and misconceptions about themselves, as well as counter potential adversary propaganda. During the Cold War, for instance, the US used public diplomacy to broadcast its ideals directly into Eastern European countries, challenging Soviet alternatives.
Lastly, public diplomacy can foster understanding and support for international organizations' values among domestic audiences. For instance, Croatia has emphasized sharing NATO and EU values with its citizens through public diplomacy. This two-way communication enhances domestic support for foreign policy objectives and strengthens the nation's position in the international arena.
In conclusion, public diplomacy is a vital tool for smaller nations like Slovenia and Croatia to shape global perceptions, advance their interests, and engage effectively with foreign publics and their own citizens.
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Frequently asked questions
Public diplomacy is the practice of engaging with foreign audiences to strengthen ties, build trust, and promote cooperation. It is a key mechanism through which nations foster mutual trust and productive relationships.
Public diplomacy is important because it helps nations build a secure global environment and promote their national interests and security. It is also a way to influence public opinion and shape the wider policy environment in the "receiving" country.
Public diplomacy works through various strategies, including branding or cultural communication, political advocacy, and educational exchange programs. It also involves dealing with a wide range of non-governmental entities such as political parties, corporations, and religious organizations.
There are arguments for and against sharing public diplomacy with the domestic public. On the one hand, the influence of public opinion on government decision-making is increasing, and public diplomacy can be a way to foster understanding and support for certain policies. On the other hand, some argue that public diplomacy should be kept separate from domestic audiences, as it may be received as propaganda or lead to a loss of control over the message. Additionally, laws such as the Smith-Mundt Act in the US prohibit the domestic dissemination of information produced for foreign audiences.

























