
Diplomacy is the art of conducting negotiations between nations, managing relationships between countries, and handling people without arousing ill will or hostility. It is the main instrument of foreign policy, representing a state's broader goals and strategies in its interactions with the rest of the world. Diplomacy is often carried out by accredited officials, such as ambassadors, through foreign affairs offices, embassies, and consulates. It involves leveraging various tools, such as sanctions, foreign aid, trade, and armed force, to secure national interests and influence other countries' behaviours.
| Characteristics | Values |
|---|---|
| Management of relationships between countries | Skill in dealing with people without upsetting anyone |
| Conducting negotiations between nations | Tact |
| Communication with the general public in another nation | Pleasing manners |
| Communication with foreign citizens | |
| Influencing behaviour of another state | |
| Influencing events in the international system | |
| Day-to-day interactions between countries |
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What You'll Learn

Management of relationships between countries
Diplomacy is the art and practice of conducting negotiations between nations. It involves tact and skill in handling affairs without arousing hostility. In other words, it is the management of relationships between countries.
In the policy context, each government has its own diplomacy, which is carried out through bureaucratic institutions and processes. In the operational sense, diplomacy refers to the conduct of business between and among governments. It is the main instrument of foreign policy, which represents the broader goals and strategies that guide a state's interactions with the rest of the world.
International treaties, agreements, alliances, and other manifestations of international relations are usually the result of diplomatic negotiations and processes. Diplomats may also help shape a state by advising government officials. Most diplomacy is now conducted by accredited officials, such as envoys and ambassadors, through a dedicated foreign affairs office. They operate through diplomatic missions, most commonly consulates and embassies, and rely on a number of support staff.
Diplomacy comes in many forms, including negotiations, or formal discussions between countries intended to resolve or prevent disputes. It can also take the form of public diplomacy, which is the exercise of influence through communication with the general public in another nation, rather than attempting to influence the nation's government directly. This communication may take the form of propaganda or more benign forms such as citizen diplomacy, individual interactions between average citizens of two or more nations.
Science diplomacy is another form, which involves using scientific collaborations among nations to address common problems and to build constructive international partnerships. Soft power, or "hearts and minds diplomacy", is the cultivation of relationships, respect, or even admiration from others in order to gain influence, as opposed to more coercive approaches.
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Negotiations and discussions
On a day-to-day basis, diplomats posted in embassies and consulates are responsible for managing relations with the host country. They engage in discussions, relationship-building activities, and cultural exchanges. These interactions may seem less significant than high-level negotiations, but they are crucial in maintaining and strengthening ties between nations.
The conduct of diplomacy has evolved with technological advancements. Digital diplomacy, for instance, allows instant communication with foreign citizens through social media platforms such as Facebook and Twitter. This form of diplomacy can influence public opinion and shape international relations.
Additionally, diplomacy can be conducted through secret negotiations or by refraining from taking specific actions, known as "quiet diplomacy." This approach aims to influence another state's behaviour without direct confrontation.
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Foreign affairs and foreign policy
Diplomacy is often confused with foreign policy, but the two are not synonymous. Foreign policy is set by political leaders, who may be advised by diplomats, military officers, and intelligence officers. Foreign policy establishes goals, prescribes strategies, and sets the broad tactics to be used in their accomplishment. It may employ secret agents, subversion, war, or other forms of violence, as well as diplomacy, to achieve its objectives.
Diplomacy is the principal substitute for the use of force or underhanded means in statecraft. It is how comprehensive national power is applied to the peaceful adjustment of differences between states. It is the art, science, and means by which nations, groups, or individuals conduct their affairs, in ways that safeguard their interests and promote their political, economic, cultural, or scientific relations, while maintaining peaceful relationships. Diplomacy is strongly inclined towards negotiation to achieve agreements and resolve issues between states. It is conducted in confidence, though both the fact that it is in progress and its results are almost always made public.
Foreign affairs refer to the international relations of a state, and foreign policy refers to the strategies and tactics employed by a state to achieve its goals in relation to other states. The primary responsibility for supervising the execution of foreign policy lies with the head of state or government, or a cabinet or nominally non-governmental collective leadership. The Minister for Foreign Affairs assists the Head of State in formulating and conducting foreign policy.
In the context of foreign affairs and foreign policy, diplomacy is the means by which negotiations are conducted and agreements are reached between states. Diplomats are the primary practitioners of diplomacy. They are specialists in carrying messages and negotiating adjustments in relations and the resolution of quarrels between states and peoples. Their words are backed by the power of the state or organization they represent. Diplomats help leaders to understand the attitudes and actions of foreigners and to develop strategies and tactics that will shape the behaviour of foreigners, especially foreign governments.
The ideal outcome of diplomacy in foreign affairs is to assure a tranquil life for the nation, maintaining a peaceful international environment that leaves citizens free to enjoy prosperity, justice, and civil liberties.
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Day-to-day diplomacy
Diplomacy is the art and practice of conducting negotiations between nations, implementing policies, and pursuing interests. It involves skill in managing negotiations and handling people without causing offence or upsetting anyone.
In day-to-day life, diplomacy can be seen in action in a variety of contexts, from international relations to personal interactions. For example, when two countries engage in state visits, it often involves a mix of elaborate ceremonies, cultural exchanges, business promotions, and serious international diplomacy. These interactions aim to strengthen relationships, foster goodwill, and facilitate negotiations on important issues.
On a smaller scale, diplomacy can be observed in how individuals navigate interpersonal relationships. For instance, seating one's dinner guests can require considerable diplomacy, as one needs to consider the dynamics and preferences of the guests to avoid causing any ill will.
In the workplace, diplomacy is crucial for effective conflict resolution and team management. A manager might need to employ diplomacy when dealing with a difficult employee, finding a solution that respects the employee's rights while also maintaining a harmonious work environment.
Diplomacy is also essential in customer service roles, where handling customer complaints or requests requires tact and skill. Similarly, in sales or marketing, successfully promoting a product or service often demands a diplomatic approach that considers the needs and preferences of the target audience without causing any offence.
In the realm of education, diplomacy plays a role in how teachers manage their classrooms and interact with students and parents. Teachers need to navigate different personalities and learning styles while maintaining a respectful and productive learning environment.
Overall, day-to-day diplomacy is about finding a balance between pursuing one's interests and maintaining positive relationships. It involves understanding others' perspectives, negotiating solutions, and adapting one's approach to achieve desired outcomes without causing offence or conflict.
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Soft power
A country's soft power resources include its culture, values, policies, and other non-coercive instruments of influence. For example, music, food, sports, and other cultural exports can be used as tools of soft power. During the Cold War, the US deployed jazz musicians on goodwill tours to counter communist influence. Similarly, the Soviet Union attempted to convince the world of the attractiveness of its communist system and sponsored cultural diplomacy programs to promote its high culture and broadcast information about the West.
Saudi Arabia, as a major center for Islamic culture, wields significant soft power due to the presence of Islam's most sacred sites within its borders. Up to three million people undertake the Hajj pilgrimage to Mecca each year, which greatly enhances Saudi Arabia's soft power.
While soft power is a valuable tool for countries to exert influence and pursue their interests, it has limitations and should not be the sole mechanism through which countries advance their national interests.
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Frequently asked questions
Diplomacy is the management of relationships between countries. It is the art and practice of conducting negotiations between nations, often in private, to implement policies and pursue interests.
There are several types of diplomacy, including public diplomacy, citizen diplomacy, and quiet diplomacy. Public diplomacy involves influencing the general public in another nation, while citizen diplomacy refers to individual interactions between citizens of two or more nations. Quiet diplomacy involves influencing another state through secret negotiations or refraining from taking a specific action.
An example of diplomacy is ping-pong diplomacy, which helped normalise relations between the United States and China in the 1970s. After a period of strained relations, American and Chinese ping-pong players exchanged gifts and toured each other's countries, leading to improved relations between the two nations.

























